August 18th, 2009 in Uncategorized | No Comments »
We are proud to announce that we have doubled our clean room capabilities so we are able to process twice as much physical hard drive rebuilds in house. This increase in capacity in going to enable us to provide an industry leading data recovery service. Unlike our competitors we process all works on site and are able to handle any sort of failure and any type of hard drive. We have recently tested our clean rooms with a particle counter and they are currently operating at an industry leading ISO 3 standard.
July 20th, 2009 in Uncategorized | No Comments »
We have been receiving an increasing amount of calls from Customers who have attempted their own DIY Data Recovery. As you have already guessed all customers failed miserably to recover their data.
Here are an example of DIY Data Recovery gone bad….
A customer telephoned our free phone (0800 043 3282) number to enquire about our free data recovery evaluation service. The customer described how their hard drive starting smoking. The customer decided to let his ‘IT Specialist’ cousin have a look at the hard drive. The cousin diagnosed that the hard drive had suffered a failure of the motor as it was no longer spinning. This misdiagnosis was start the start of the saga with the disk. The IT Specialist Cousin attempted to place the platters from the failed hard drive into a similar hard drive.
When a Datatrack Labs employee questioned the customer further about alignment of the platters it appears that the IT Specialist cousin had moved the platters one at a time from the failed hard drive to the new hard drive using only his fingers.
It also transpires that the clean room used was the kitchen table. We promptly notified the customer that the data was probably lost forever (not unless he as willing to spend +£20K) As you can imagine the customer was not very happy. A lot of companies would actually tell the customer that there was a good chance to recover the data just to charge an evaluation fee or even a fee to attempt the rapid data recovery, we decided it was best to be honest about the situation as there is nothing worse than false hope. There was no chance of a data phoenix with this hard drive.
Before attempting DIY Data Recovery call 0800 043 3282 for free advice.