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Data Recovery Helpline

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Data Recovery Advice

Do's & Dont's.

If you ever experience a data loss situation, you should always follow the following rules.


  • Shut down the system.
  • Never attempt to recover the data yourself using off the shelf software.
  • Always take a clone of the failed media before attempting to recover any data yourself only if you are sure there is no physical problems with the media. This should only be undertaken of cases of deleted files.
  • Always employ the services of a data recovery professional to recover critical data.
  • Always employ the services of a data recovery professional which has class 100 clean facilities.


  • NEVER use data recovery software on a hard drive with symptoms of a mechanical failure.
  • NEVER recover data to the same physical hard drive.
  • NEVER Rattle, Bang, or Squeeze the hard drive.
  • NEVER Change the PCB of a hard drive.
  • NEVER let a colleague or friend convince you they know how to perform data recovery.

Data Recovery is a specialist industry with specialist knowledge required, this knowledge is only obtained through years of experience, it is not freely available in books or the internet.

Call Us or Submit a Case Online.

A Few Of Our Clients

  • Panasonic
  • Ministry of Defense
  • Vodafone
  • Barclays
  • Shell UK
  • American Express
  • Hutchison 3G
  • University of Manchester
  • University of London
  • University of Wales
  • University of Strathclyde
  • University of Sunderland
  • Newcastle University
  • NHS
  • HSBC
  • Argos
  • Volvo
  • IBM


I was very pleased with the service provided by Datatrack Labs Ltd. They were very helpful, honest, and kept me well informed at all stages. Initially my failed hard drive was sent to another firm which claims to be one of the cheapest for data recovery in the UK, and from the information given them over the phone, they said that recovery should not cost more than £97: however after evaluating my drive they said that the Head Disk Assembly Unit had failed and would have to be replaced before recovery could be attempted: this would cost £365. Being familiar with computing I felt this alleged failure did not match the symptoms so I had the drive returned immediately. I then sent it to Datatrack Labs who quickly confirmed my suspicions - the Head Disk Assembly Unit had not failed and they achieved a full recovery of my data for about £100 less than the other firm and included a new 500 GB external hard drive. I would confidently recommend Datatrack Labs Ltd to anyone with a failed hard drive.

Read More Dr B Heighton Cornwall